At KipeComb, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your door. This page explains how to track your shipment and what to do if you need assistance.
How Order Tracking Works
- Order Confirmation
Once your order is placed, you will receive an order confirmation email at the email address provided during checkout. This confirms that we have received your order and are preparing it for shipment. - Shipping Confirmation
When your order is dispatched, we will send you a shipping confirmation email. This email includes your tracking number and a link to the carrier’s tracking page, if available. - Tracking Number Activation
Please note that tracking information may take 24–72 hours to become active after you receive your shipping confirmation. This is normal and depends on the carrier’s processing time. - Track Your Package
You can track your package directly on the carrier’s website using the tracking number provided. If you prefer a single place to monitor multiple carriers, you can use a third-party tracking service as described below.
Track Your Order with a Third-Party Service
If you do not have a direct carrier tracking link, or if you want to track shipments from different carriers in one place, you can use a reliable third-party tracking website. We recommend 17TRACK.
How to Use 17TRACK
- Go to https://www.17track.net .
- Enter the tracking number from your shipping confirmation email into the search box.
- Click the Track button.
- If the carrier is not automatically detected, select the correct carrier from the list.
- Review the tracking updates to see the current status and location of your package.
17TRACK supports many international carriers and provides detailed tracking events in multiple languages.
What to Do If Your Tracking Information Is Not Updating
- Wait 24–72 hours after receiving your shipping confirmation. Tracking systems sometimes take time to sync.
- Double-check that you entered the tracking number correctly, without extra spaces or missing characters.
- If the tracking status shows “No information” or remains unchanged for more than 5 business days, please contact us at [email protected] with your order number and tracking number.
If Your Package Shows as Delivered but You Have Not Received It
- Check around your delivery address, including with neighbors or your building’s mailroom.
- Confirm that your shipping address in the order confirmation email is correct.
- Contact the carrier directly using the tracking number for more details.
- If you still cannot locate your package, email us at [email protected] within 7 days of the delivery scan. We will work with you and the carrier to resolve the issue.
Need More Help?
If you have any questions about tracking your order, please email us at [email protected]. Include your order number and tracking number so we can assist you faster. We typically respond within 1–2 business days.