At KipeComb, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The request is made within 14 days of receiving your order.
- The item is unused, unworn, and in the same condition that you received it.
- The item is in its original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is provided.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale or clearance.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without prior authorization.
3. How to Request a Refund
To initiate a refund, please contact us at [email protected] with your order number and reason for the request. Our team will review your request and provide further instructions within 2–3 business days.
Please do not send items back to us without first receiving return instructions. Unauthorized returns may not be accepted.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. In such cases, KipeComb will provide a prepaid return label or reimburse reasonable shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days.
Please note that processing times may vary depending on your payment provider.
6. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please request a refund for the original item and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund as appropriate.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at [email protected].
9. Policy Updates
KipeComb reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.
If you have any questions about our Refund Policy, please reach out to us at [email protected].