Orders & Shopping
How do I place an order on KipeComb?
Simply browse our collection of shirts, skirts, pants, and trousers, select your preferred size and color, and click "Add to Cart." Once you have finished shopping, proceed to checkout and follow the prompts to complete your purchase. You will receive an order confirmation email shortly after your order is placed.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. Please note that once an order has been shipped, it cannot be modified or canceled.
Do I need an account to place an order?
No account is required to shop at KipeComb. You can complete your purchase as a guest. Simply provide the necessary shipping and payment information at checkout.
How can I check the status of my order?
After your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website.
Sizing & Fit
How do I choose the right size?
Each product page includes a detailed size chart with measurements for shirts, skirts, pants, and trousers. We recommend comparing these measurements with your own body measurements or a similar garment you already own to find the best fit. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are your sizes consistent across all product categories?
Sizing may vary slightly between different product categories and styles. We encourage you to review the specific size chart provided on each product page before making a purchase.
What if the item I receive does not fit?
If your item does not fit as expected, you may be eligible for a return or exchange. Please refer to our Return Policy or contact us at [email protected] for assistance.
Shipping & Delivery
Where does KipeComb ship to?
We offer shipping to a wide range of domestic and international destinations. Available shipping options and estimated delivery times will be displayed at checkout based on your location.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery windows are provided at checkout. Please allow additional time for processing before shipment.
What are the shipping costs?
Shipping costs are calculated based on the destination, package weight, and selected shipping method. The exact shipping fee will be shown at checkout before you complete your purchase.
Do you offer free shipping?
From time to time, KipeComb may offer free shipping promotions. Please check our website or promotional emails for current offers. Any applicable free shipping thresholds will be clearly indicated at checkout.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within the specified return window, provided the item is unworn, unwashed, and in its original condition with all tags attached. Please contact us at [email protected] to initiate a return.
How do I initiate a return or exchange?
To start a return or exchange, please email us at [email protected] with your order number and the reason for the return. Our team will provide you with further instructions, including the return address and any applicable guidelines.
Who pays for return shipping?
Unless the return is due to a defect or an error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
How long does it take to process a refund?
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
Payments
What payment methods do you accept?
KipeComb accepts major credit and debit cards as well as other commonly used online payment methods. Available payment options will be displayed at checkout.
Is my payment information secure?
Yes. We take the security of your personal and payment information seriously. All transactions are processed through secure, encrypted channels to protect your data.
Can I use multiple payment methods for a single order?
At this time, we can only accept one payment method per order. Please choose the payment option that works best for you at checkout.
Products & Care
Are your products true to the images shown on the website?
We make every effort to display our shirts, skirts, pants, and trousers as accurately as possible. However, please note that actual colors may vary slightly due to differences in monitor settings and lighting conditions.
How should I care for my KipeComb garments?
Care instructions are provided on the label of each garment. We recommend following these instructions carefully to maintain the quality and longevity of your clothing. If you have specific questions about caring for a particular item, please reach out to us at [email protected].
Will sold-out items be restocked?
We regularly update our inventory and restock popular items whenever possible. If a specific item is sold out, please check back periodically or contact us at [email protected] for more information.
Contact Us
How can I reach KipeComb customer support?
If you have any questions, concerns, or feedback, please do not hesitate to contact us at [email protected]. Our team is committed to providing you with a positive shopping experience and will respond to your inquiry as promptly as possible.